FAQ

FAQ

GENERAL

Where is Magic Bliss based?

We are based in Amsterdam, The Netherlands.


ORDER

Do I need an account to order?

No, you can also place an order as a guest. But, there are some advantages if you have an account with us:

  • Fast payment process
  • Easily view the status of your order and the order history
  • Get updates detailing our new releases and special promotions

What if I forgot my password?

On the login page, click on "Lost password?" And you will be taken to a page where you can create a new password.

What if I typed the wrong e-mail address?

Contact us so that we can change your e-mail address. We may change your e-mail address, name and address but we can not change your order.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX), iDeal and PayPal payments. 

What is the security of my online order?

When you buy online using your credit card, all your information is entered into a secure SSL web page. Your information is then encrypted in SSL and sent directly to the network of our credit card provider, where your card and your transaction are authorized and approved. Your credit card information is not stored on our servers.

How to change or cancel my order?

We reserve the right at any time after the receipt of the order to accept or reject it, or part of it, at our sole discretion, even after the customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is cancelled, we will credit the original method of payment.
Please note that orders that have already been packaged or shipped can not be canceled.

When will my order arrive?

As soon as the order has been shipped, we will send your tracking information by e-mail the next day as tracking information is usually available 48 hours after the order is placed. We are not responsible for delays caused by the customs service of your country.

How can I track my order?

We will send you your tracking information by e-mail or SMS as soon as your order is shipped. Usually, you will receive the tracking number between 1-5 days after we have shipped your order.

Is my order eligible for free shipping? 

All order no matter what amount will be shipped and delivered for free for any country. Your order will be shipped in economic shipping.

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